Change photographic camera and doorbell Wi-Fi settings

If you lot change your Wi-Fi password, name or security settings, or install a new router, you'll need to make sure the Wi-Fi information in the Google Home or Nest app is up-to-date. Otherwise, your Nest camera or doorbell can't connect to the internet. Use the app you set up your camera or doorbell with.

Try the same network name and password

The simplest gear up for most Nest products is to update your home network and so that the network name (SSID) and password are the same as before. This will usually work fifty-fifty if you've purchased a new Wi-Fi router equally long as the manufacturer settings are the aforementioned.

If this doesn't work, or y'all want to keep your new network name or password, you'll need to update the Wi-Fi details on each of your Nest products.

Use the Google Habitation app

In the Dwelling house app, Wi-Fi information for cameras and doorbells tin can't be updated, and so yous'll demand to factory reset your device and set it up again in the app. In most cases, y'all'll remove your device from the app and add it back.

Important: Make sure to save any important video clips before you start. When you remove your device from the app and factory reset it, you'll lose your video history.

Tip: If you have a Nest Cam (bombardment), Nest Cam (wired) or Nest Doorbell (battery), and you lot desire to continue your video history, don't remove your device from the app. Manufactory reset your device manually and prepare it up in the Home app as a new device. Y'all'll have two versions of your device in the Dwelling house app, one with older video, and one with new video.

  1. On the Home app'due south home screen, touch and hold your device's tile.
  2. At the peak right, tap Settings and thenRemove Device.
    1. If your device was online, information technology will factory reset automatically when you remove it from the app.
    2. If your device was offline, you must also factory reset it manually
  3. Expect for the device to finish the factory reset.
  4. Go to the Home app'south home screen.
  5. At the top left, tap Add and thenReady up device and then  New devices.
  6. Keep to ready your photographic camera or doorbell with the new Wi-Fi data.

Use the Nest app

In the Nest app, you can ordinarily update Wi-Fi information over Bluetooth.

Go to the same room as your camera, and plough on your phone's Bluetooth, then follow the steps below.

  1. On the Nest app home screen, tap Settings Nest settings icon.
  2. Select Habitation info and so Home Wi-Fi help.
    • ​Notation: If you don't noticeHome Wi-Fi assistance, you'll need to remove your camera from the app and add it back with new Wi-Fi information. You'll lose your video history so brand sure to salve whatsoever important video clips before removing your photographic camera.
  3. Select the camera you want to update.
  4. Tap Get-go and thenUpdate settings.

Follow the on-screen instructions. Scan the QR code on the dorsum of your camera when prompted.

Troubleshoot Nest app Wi-Fi update

If your camera needs to be gear up over USB, if you didn't find Abode Wi-Fi help, or the to a higher place steps didn't work for you lot, you'll need to remove your camera from the app and add information technology back with new Wi-Fi data.

Important: Brand sure to salvage any of import video clips earlier you remove a camera from the app. One time a camera is removed, all of its recorded video history will exist permanently deleted. Also, if your camera is the only device covered nether a Google Nest Aware subscription, brand certain to stop auto-renewal (or abolish a 1st gen Nest Aware subscription) earlier you remove your camera from the app.

To learn how to save video clips, go to How to create, share and view video clips and timelapses.

  1. To remove your camera, sign in to the Nest app.
  2. On the app home screen, tap Settings Nest settings icon.
  3. Tap the camera y'all'd similar to remove.
  4. Gyre downwards and select Remove camera.
  5. You'll then be asked to ostend your choice.
  6. To add your camera back, on the app home screen, tap Settings Nest settings icon.
  7. Tap Add product . Follow the instructions in the app.

Learn how to Set up your camera on a computer

Troubleshoot adding a Nest camera to the Nest app or Wi-Fi network

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