NF_APP

If y'all are now suffering from any App downloading/pairing/connecting failures related issues with Yi Home Camera, this article is a best solution summary for you.

Currently, at that place are two most common bug:

  • HW and App versions mismatch
  • Photographic camera firmware is besides former

Preparation piece of work

skip this if you have successful experience to pair before
  1. make certain your App version is upward to date
  2. brand sure your Wi-Fi SSID and password is correct and at that place is no whatsoever other security related settings on your router, such as:
    • No static IP address assignment
    • No MAC address filter
  3. 2.4GHz Wi-Fi is supported only.

ISSUE ane: Product and App version mismatch

  1. Identify the product version of your camera

Please check the outset iv characters on the back of the camera every bit below  figure ,

  • if the format is [0~ix][0~9][A~Z][A~Z], the 3rd and 4th characters standard for the state lawmaking (case insensitive):

CN: Chinese Version

US / TW /KR/other Country Code: International Version

  • all other format strings:Chinese Version

Please be enlightened of that:

Chinese version is to be used in Prc mainland only.

International version is to be used in U.s.a./TW/KR just.

767014850935830205

2. Install the matching App

Y'all have to install the right App, otherwise the camera can be never paired.

Currently nosotros have official selling channels in CN/US/KR/TW only, in whatsoever other countries/areas, you tin't detect this App in your local Google Play or App Store. Error message may exist nothing/this App is not bachelor in your market/your device is non support this App/etc.

Android Device:

Chinese Version: App Download

International Version: install from your local Google Play

IOS Device:

Chinese Version: Switch to China App Store then install.

Alternately, you tin also attempt the App Mi Smart Home.

International Version: install from your local App Store

ISSUE 2: Camera firmware is too one-time to pair

Nosotros always suggest customers to keep the camera firmware version update to engagement to get better product performance.

If you have already prepared the matching Camera and App, merely still failed in camera pairing or you constitute the photographic camera working improperly even later reset.

In near instance, yous tin set it via updating the camera firmware manually.

i. Download the latest version of firmware

Chinese Version: Download Link         Backup Link

International Version: Download Link (US Version)

two. Exercise manually update following the instruction.

Note: the firmware version must friction match your camera version. You can flash a Chinese version camera with any other version of firmware and power-on it, merely information technology can never be paired.

I believe higher up 2 steps can solve most of your troubles, just if you nonetheless accept problem, please experience complimentary to contact us: support@weareyi.com

And you can find out more support information from our back up site.